FAQ

Frequently Asked Questions

Answers to the most common questions...

Koliko traje dostava? / How long does delivery take?

Dostava traje 1-3 radna dana na teritoriji Srbije. / Delivery takes 1-3 business days across Serbia.

Da li je dostupno placanje pouzecem? / Is cash on delivery available?

Da, placate kuriru prilikom preuzimanja posiljke. / Yes, you pay the courier upon delivery.

Da li saljete van Srbije? / Do you ship outside Serbia?

Za sada dostavljamo iskljucivo na teritoriji Srbije. / Currently we ship within Serbia only.

Kako mogu da vratim proizvod? / How can I return the product?

Imate pravo na povracaj u roku od 14 dana od prijema. / You have the right to return within 14 days of receipt.

Da li je proizvod testiran? / Is the product tested?

Svaka serija se testira u nezavisnim EU laboratorijama. / Every batch is tested in independent EU laboratories.

Gde se proizvod proizvodi? / Where is the product manufactured?

U sertifikovanim EU objektima sa GMP i HACCP standardima. / In certified EU facilities with GMP and HACCP standards.

Mogu li da kombinujem sa drugim suplementima? / Can I combine it with other supplements?

Da, uz konsultaciju sa lekarom ili farmaceutom. / Yes, after consulting your doctor or pharmacist.

Da li imate sertifikate? / Do you have certificates?

Da - GMP, ISO 9001, HACCP i EU laboratorijske izvestaje. / Yes - GMP, ISO 9001, HACCP and EU lab reports.

Kako da kontaktiram podrsku? / How do I contact support?

Telefonom +381 21 789 456 ili mejlom [email protected], svakog dana od 06:00 do 22:00. / By phone or email, every day from 06:00 to 22:00.

Da li je proizvod bezbedan za decu? / Is the product safe for children?

Proizvod je namenjen odraslima, osim ako lekar ne preporuci drugacije. / The product is intended for adults unless a doctor advises otherwise.